Terms of service

Terms of Service

Effective date: [04/05/2026]

1. Introduction

These Terms of Service (“Terms”) govern the use of services provided by Enlite (“we”, “us”, “our”).

By engaging our services, you (“the client”, “you”) agree to these Terms.

2. Services

Enlite provides web design, development, and related digital services.

The scope of each project will be agreed upon before work begins. Any additional work outside the agreed scope may be subject to additional fees.

3. Payments

Payments are required as agreed before or during the project.

We use Stripe or other agreed methods to process payments.

  • Work may not begin until payment (or deposit) is received

  • Final files or website access may be withheld until full payment is made

  • Ongoing services (e.g. monthly updates) must be paid in advance

Late Payments

If payment is not made by the agreed due date:

  • We reserve the right to pause all work

  • A late fee may be applied (e.g. 5–10% of the outstanding amount or a fixed fee)

  • Continued non-payment may result in project termination

4. Revisions and Scope

We will provide a reasonable number of revisions as agreed per project.

Requests that go beyond the original scope (e.g. additional pages, major redesigns, new features) will be quoted separately.

5. Client Responsibilities

You agree to:

  • Provide all required content, information, and materials in a timely manner

  • Ensure you have the rights to use any content you supply

  • Respond to communications promptly

Delays in providing materials may result in delays to the project timeline.

6. Project Timelines

We aim to complete projects within agreed timeframes.

However, timelines may vary depending on:

  • Client responsiveness

  • Scope changes

  • External factors beyond our control

We are not liable for delays caused by these factors.

7. Intellectual Property

Upon full payment:

  • You will own the final website and deliverables

We retain the right to:

  • Showcase the work in our portfolio

  • Use non-confidential elements for marketing purposes

Any third-party assets (e.g. fonts, plugins) remain subject to their own licenses.

8. Hosting and Third-Party Services

Websites may be built using third-party platforms such as Framer.

We are not responsible for:

  • Downtime or issues caused by third-party platforms

  • Changes in pricing or policies from those providers

9. Ongoing Services

If you engage us for ongoing services (e.g. updates or maintenance):

  • Services will continue on a recurring basis as agreed

  • Either party may terminate with reasonable notice (e.g. 14–30 days)

  • No refunds are provided for unused time within a billing period

10. Cancellation and Termination

Client Cancellation

If you cancel a project after work has begun:

  • You will be invoiced for work completed up to that point

  • A cancellation (“kill”) fee may apply (e.g. 25–50% of the remaining project value)

Termination by Us

We reserve the right to terminate services if:

  • Payments are not made

  • There is abusive, inappropriate, or unreasonable behaviour

  • The client breaches these Terms

Upon termination, any outstanding fees remain payable.

11. Support and Communication

We aim to provide reliable support, but boundaries apply:

  • Support is provided during reasonable business hours

  • We are not obligated to respond instantly or outside working hours

  • Ongoing support is only included if agreed as part of a maintenance or monthly plan

12. Liability

We aim to deliver high-quality work, but:

  • We are not liable for indirect or consequential losses

  • We do not guarantee specific business results (e.g. sales, traffic)

  • Our total liability is limited to the amount paid for the services

13. Data and Privacy

Your use of our services is also governed by our Privacy Policy.

14. Changes to These Terms

We may update these Terms from time to time. Updated versions will be made available on our website.

15. Governing Law

These Terms are governed by the laws of England and Wales.